Nextel Agent>Sherell has joined the call.
Subject: Web Chat>This is a Nextel Customer, with the subject: Purchase New Phone/Service, in zipcode 21214
Nextel Agent>Epiph has joined the call.
Sherell>Hello, thank you for choosing Sprint now Together with Nextel web chat. My name is Sherell. How may I assist you with your Sprint.com order today?
Epiph>Hi there, I was hoping to add a member of my household to my plan by purchasing him a phone.
Sherell>You are able to do this online. Do you know which phone and rate plan you want?
Epiph>Well, I already have my own rate plan, but don't know how to add a second person to it. I just clicked through a bunch but didn't see any for two parties.
Sherell>Which rate plan do you currently have?
Epiph>Let me look it up on my account
Epiph>national instant connect 500
Sherell>Is this a family plan?
Epiph>i'm single, but want to get a 17-year old kid a cell phone as a gift
Sherell>Then you would not be able to add someone to this rate plan. You would need to choose a separate rate plan for the additional line.
Sherell>Have you decided on a phone?
Epiph>no. i thought it was going to be a lot simpler than that. i may go ahead and change to verizon.
Sherell>It is very simple. I can assist you with the process if you would like.
Epiph>Well, in general I have not been very happy with Nextel in the Baltimore area, and the only reason I renewed my first contract was because because I had a theft of my last phone and had to sign on for another two year deal. If getting this kid a phone means I have to get a whole new separate plan for him, I might as well go with a cheaper option with another company, unless you can talk me into it otherwise. I'm a teacher about to go two months without a paycheck and was hoping to add a line to my account and be done with it.
Sherell>We have The Sprint Fair & Flexible 200 Plan includes 200 Anytime Minutes, Unlimited Nights & Weekends starting at 7pm, Domestic Long Distance, Voicemail, Caller ID and Unlimited Nationwide Walkie Talkie for only $29.99. You may also add on Unlimited Local Walkie Talkie minutes for just $5 more per month.
Sherell>This may be a good plan for him.
Sherell>Does it seem to fit your needs?
Epiph>How long must I sign up for?
Sherell>It would be a two year contract.
Epiph>Let me do a bit of research this weekend and figure it out. Frankly, though, I doubt I'll be coming back to Nextel if it means two more years of dealing with the company.
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